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Planned Downtime

There will be some downtime tomorrow morning whilst we update our servers, we will be starting around 7am and hope to have everything finished within a hour

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Version 6.13 Due for release Tomorrow

We are looking to release version 6.13 tomorrow, further details will be provided when they become available

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Updates Completed

We have completed the updates to the servers, sorry for the delay a couple of servers took longer than they should have done

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Version 6.13.0.0 now released

Version 6.13.0.0 has now been released and is ready for download Please download from here http://www.gigasoftdatabackup.co.uk/download if you are using a branded client please use your normal links to...

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Cluster Server Issues

Good Morning As you may or may not have been aware there has been some issues with some customers backing up to the cluster server over the easter break. We are still working on this issue with the...

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Cluster Server Issue Update

We have identified an issue with the current released version of the software (6.13.0.0) We have put a fix in place that should resolve the problem so that the backups will run tonight we will be...

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Cluster Server Issue latest Update

We are aware that the "FIX" that was put in place did not appear to resolve all the issues as we previously hoped. We are reviewing how many customers were affected to see if the result is any better...

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Service Update

We have decided to roll back to the 6.11 version of the server to try and resolve these issues. We are begining this now so you may find your server will be unavailable whilst this is carried out. we...

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Latest Update

We have rolled back a number of servers to see if this resolves the issue tonight We will be monitoring the system to make sure all is working well and hope by the morning we will have a better more...

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17/05/13 - Version 6.13.2.0 Due for release soon

We are pleased to announce that we are in the final stages of testing the next release (6.13.2.0) This version is due for release in the next few days and will be available from your normal download...

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17-05-13 - Our ISP will be performing planned maintenance on 21/05/13

17-05-13 Our ISP will be performing planned maintenance on 21/05/13 between 00:01 & 06:00 there may be a 15 min loss of service during this time

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22-05-13 - Version 6.13.2.0 now available

Version 6.13.2.0 is now available to download, Gigasoft customers can download the latest version from our web site, Release notes are available as well.. Branded Clients please use your normal links...

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23-05-13 - Our ISP will be perfoming planned maintenance on 07/06/13 00:01 to...

23-05-13 - our ISP will be performing further maintenance on 07/06/13 00:01 to 06:01 there is a 20 min downtime expected during this window.

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07-06-13 - Backup Report Issue

We have been made aware of an issue with the reports last night it appears the no reports were sent by the system. our ISP was doing maintence in the early hours and this may be connected. we are...

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07-06-13 - Backup Report Update

The report issue has now been resolved, you should get any outstanding reports within the next hour or two Sorry for any inconvenience this has caused.

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12-06-13 - emergency maintenance on amber server

We are currently performing emergency maintenance on the Amber server. This was after a hardware failure earlier today. We are currently working hard to resolve the issue and get the service back up...

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13-06-13 - Amber Server Back Online

We are pleased to say Amber is back online and should now run better than it has been recently We managed to find a fault in one of the raid cards which was not allowing the data to flow as fast as it...

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9/9/13 - maintenance complete

maintenance completed all servers back online and working. thank you

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16/09/13 - Email report issue on the Amber server

Email report issue on the Amber server - under investigation. No reports currently being sent We are looking into the cause and will update shortly

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28/10/13 - Planned Downtime on 31/10/13

Our ISP is performing maintenance to one of our lines on the 31st between 1 - 6am expect loss for up to an hour during this window.

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